Enhancing Communication with Caregivers through Smart Solutions | SPD - Singapore

Enhancing Communication with Caregivers through Smart Solutions


Ang Su Ling, an EIPIC teacher assistant using Littlelives to record the temperature of an EIPIC client.

In May 2018, SPD introduced the pre-school management system to strengthen communications between professionals and caregivers in the Early Intervention Programme for Infants and Children (EIPIC).

Parents and caregivers are able to access the updates posted by the professionals through a mobile application called Little Family Room. Through the application, they will receive regular updates of their child’s learning moments and the centre’s activities.

Our EIPIC teachers and administrative staff have been using the system to manage the children’s records, update daily attendance, and upload the children’s Individualised Education Plan (IEP). The team has also been tapping on the system as a centralised resource hub to post newsletters and resources for caregivers. Caregivers also use the system to track their child’s learning progress at the centre through photos, videos and reports uploaded onto the application.

“This system provides a common platform for the EIPIC team to communicate with the family and caregiver on the child’s learning needs and progress. It also enables the team to record and retrieve information needed in a timely manner to provide quality care and support to all children,” said Ms Becky Hoo, director of Children Services.

Caregivers were at the briefing sessions to better understand the Littlelives system.

Leading to the launch of the system, briefing sessions were conducted to help parents better understand the system’s features and navigation.

Social work assistant Michelle Tham from SPD@Bedok noted the way the system has improved the communication with parents and caregivers. “We are now able to give timely updates to parents on their child’s learning progress and share resources with them more effectively. The parents from our centre are very excited to receive more updates through the application,” she said.

In the coming months, parents and caregivers can also look forward to receiving photos and videos of their child’s activities in the centre.

“We are very much impressed and delighted with the portal. It is very useful and exciting too. We look forward [to receiving] photos and videos [of our child],” said Mrs Retuya Judy Ann, a parent whose child is enrolled under the Building Bridges EIPIC Centre at SPD Ability Centre.

This article is contributed by Chong Cai Yun, Management Associate of SPD’s Children Services.