SPD Contact Centre

Do you look at disabilities, or focus on capabilities?

In a world where biases often cloud our judgement, we challenge prevailing notions of hiring practices.

Established in 2022, SPD Contact Centre provides training and employment opportunities for PwDs in the contact centre industry. Led by industry veterans, our centre aims to help PwDs achieve financial independence.

Challenges faced by businesses.

In today’s competitive landscape, businesses encounter numerous challenges, including manpower shortages, soaring operational expenses, and overlooked opportunities.

We bring you the solutions.

We offer access to a sustainable talent pool of PwDs, enhancing your organisation’s branding, improving workplace productivity, morale, and reducing turnover rates.

Our Services

Contact Centre

Tailored solutions dedicated to ensuring customer satisfaction, our comprehensive offerings include:

Outsourced call centre services
Email management
Webchat support

Other Services

HR and Payroll services
Manpower supplementation of highly skilled Customer Service Associates
Data entry and claims processing
Telemarketing / telesurvey
Appointment booking
Social media marketing

Why Choose Us

Personalised Service

Our young start-up team supported by industry veterans ensures agile and dedicated service tailored to your business needs.

Availability

We operate round-the-clock so you can focus on life’s essentials while we handle your business needs with unwavering commitment.

Custom Solutions

We believe that no two customers are alike hence we design customised solutions that match your business demands

Seamless Experience

Our integrated omni-channel solutions deliver a consistently exceptional customer experience, offering you peace of mind.

Business Continuity

Whether you are a local start-up or global MNC, you can count on us for your business support needs.

Efficiency at Scale

Our economies of scale translate into cost savings, which we promptly pass on to you, enhancing your bottom line.

ESG / B Corp Certification Alignment

Meet our team of dedicated Customer Service Associates

Nur Athirah, born with low vision (Retinitis Pigmentosa), adeptly navigates screens by enlarging typefaces and images.

With extensive customer service experience, Athirah supports VITAL and SPD Contact Centre’s pilot project, promptly responding to email inquiries from 100+ ministries.

Nur Athirah

Mohaimin boasts 22 years of government sector experience, notably with the Ministry of Community Development, Youth and Sports (MCYS). Proficient in four languages, Mohaimin effectively uses assistive technology despite total blindness in his left eye and low vision in his right.

Mohaimin

Adrian Chay brings 9 years of call centre experience to the role. Fluent in English, Mandarin and Cantonese, Adrian excels in office administration, purchasing, negotiation, coordination of orders, and shipment processing.

Adrian Chay

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Hear from Our Clients

“My team and I are happy with the good progress of our partnership with SPD in supporting some of our work areas. SPD staff and supervisors have put in significant effort to listen to VITAL’s needs so as to serve us better. VITAL also worked closely with SPD’s staff to provide the support needed for the work to be performed effectively, find alternative workarounds and solutions where needed. We hope to have a deeper collaboration with them in future.”

Dennis LuiChief Executive, VITAL

“VITAL embarked on a pilot project with SPD in October 2022 and engaged SPD Contact Centre to manage email enquiries. SPD assigned Athirah as our agent. While we experienced a slow start due to certain work accommodations required, this was quickly resolved. With the guidance and support from VITAL and Athirah’s supervisor, Athirah can now perform the work independently. Overall, we are satisfied with the service provided by SPD Contact Centre.”

Tan Hwee ChingAssistant Director of Service Partnership, VITAL

“Our company experienced a surge in inquiries hence we engaged SPD Contact Centre for telemarketing and customer onboarding support. The SPD team and their supervisors were committed to providing quality customer service and going the extra mile, especially Sally, one of the Customer Service Associates. She aided us on our projects and left a positive impression with our colleagues. Overall, the team is proactive and strives for excellence, constantly improving after every feedback session. We would certainly engage their service again in future.”

Kester LeungJourney Architect, Lylo