Contact Centre Vocational Training Programme – Track 1
Area of training
Customer Service / Contact Centre
Objective
Develops essential employability, customer-handling, and introductory contact centre skills for trainees exploring contact centre roles.
Content
- Resume & interview preparation, EET, BMT.
- Applied Customer Service Excellence,
- Introduction to contact centre work, service standards, customer engagement, and basic call handling through guided learning, practice, and role-play.
Requirements
– Singapore Citizen or Permanent Residents
– 16 years old and above and a certified person with disabilities
– Proof of fitness for work
– Able to communicate verbally and in writing
– Basic IT skills and can type at least 20 words per minute
– Open to learning and trying new experiences
Content
Duration: 4 weeks
Training venue: Enabling Village, SPD Contact Centre
Fees: $161.32
Contact: esptrainingt@spd.org.sg
Enquiries
For further information, please contact us via the link below.